AFRIDA ERMAWATI, E.; ESA RIANDY CARDIAS; DONY SEDYO PRAKOSO. Implikasi Kualitas Pelayan Guest Relation Officer (GRO) Dalam Meningkatkan Kepuasan Tamu Di Sheraton Surabaya Hotel & Towers. Sadar Wisata: Jurnal Pariwisata, [S. l.], v. 7, n. 2, p. 52–69, 2024. DOI: 10.32528/sw.v7i2.1778. Disponível em: http://ejurnal.unmuhjember.ac.id/index.php/wisata/article/view/1778. Acesso em: 14 mar. 2025.