Afrida Ermawati E, Esa Riandy Cardias, Dony Sedyo Prakoso. Implikasi Kualitas Pelayan Guest Relation Officer (GRO) Dalam Meningkatkan Kepuasan Tamu Di Sheraton Surabaya Hotel & Towers. sadar. n.a. j. n.a. [Internet]. 2024 Dec. 23 [cited 2025 Mar. 14];7(2):52-69. Available from: http://ejurnal.unmuhjember.ac.id/index.php/wisata/article/view/1778