PRAVITASARI, Endyastuti; MANURUNG, Harris; NURAHMANSYAH, Muhammad Alfath. Pengaruh CRM Dan Aktivitas Sales and Marketing Terhadap Retensi Tamu: Peran Moderasi Kepuasan Pelanggan Pada Sari Pacific Jakarta, Autograph Collection. Jurnal Penelitian IPTEKS, [S. l.], v. 11, n. 2, p. 275–288, 2026. DOI: 10.32528/penelitianipteks.v11i2.5066. Disponível em: https://ejurnal.unmuhjember.ac.id/index.php/PENELITIAN_IPTEKS/article/view/5066. Acesso em: 18 aug. 2026.