Implementation of the Hospital on Tablet (HoT) Health Care Service Program at Jember Pulmonary Hospital
DOI:
https://doi.org/10.32528/politico.v25i2.4580Keywords:
healthcare innovation, Hospital on Tablet , hospital digital transformation, service efficiencyAbstract
The rapid advancement of information technology has transformed healthcare service delivery, fostering innovations that enhance efficiency, responsiveness, and patient-centered care. This study explores the implementation of the Hospital on Tablet program at Jember Pulmonary Hospital, an initiative designed to improve service quality, accelerate medical documentation, and strengthen communication between healthcare professionals and patients. Employing a descriptive qualitative approach, data were collected through in-depth interviews, direct observations, and document analysis. The findings indicate that the Hospital on Tablet program significantly improved operational efficiency by reducing documentation time and providing real-time access to patient information. Furthermore, it enhanced interprofessional coordination and supported timely, evidence-based clinical decision-making. Despite these advantages, several challenges remain, including limited digital literacy among healthcare workers, reliance on stable internet connectivity, and the need for continuous system maintenance and updates. Overall, the Hospital on Tablet initiative demonstrates a positive impact on healthcare service performance and organizational responsiveness. Strengthening human resource capacity and technological infrastructure is essential to ensure the program’s sustainability and scalability within the broader digital transformation of hospital services
References
Abrori, A., Praptawati, D., Mala, I. S., & Rohmah, S. (2025).
Albury, G. M., & D. (n.d.). Innovation in the public sector. London: Prime Minister Strategy Unit, Cabinet Office.
Aplikasi model health care system dalam interprofessional collaboration. Bina Generasi: Jurnal Kesehatan
Balqis, U. M., Hartati, S., & Ayu, S. A. (2022).
Borins, S. (2006). The challenge of innovating in government innovation. Toronto: Arlington, The PricewaterhouseCoopers Endowment for the Business of Government.
Cahyadi, A. (2003). E-government: Suatu tinjauan konsep dan permasalahan. The Winners, 4.
Creswell, J. W. 2016. Research Design: Qualitative, Quantitative, and Mixed Methods Approaches. Yogyakarta: Student Library.
Dunn, W. N. (2003). Pengantar analisis kebijakan publik. University of Pittsburgh: Englewood Cliffs.
Febriawati, H., Angraini, W., Yandrizal, Y., & Sarkawi, S. (2023).
Hardiansyah. (2011). Kualitas pelayanan publik: Konsep, dimensi, indikator, dan implementasinya. Yogyakarta: Penerbit Gava Media.
Ibad, S., & Ulum, M. C. (2022). Inovasi pelayanan publik. Malang: Instrans Publishing.
Inayah, M., Penyami, Y., & Nugroho, P. (2022).
Intening, V. R., Puspitasari, R., Sari, I. Y., Melati, N., & Wijayanto, F. (2024).
Konsep hospital without walls pada pelayanan kesehatan. PREPOTIF: Jurnal Kesehatan Masyarakat.
Kunjungan posyandu terhadap kunjungan berobat di Puskesmas Kota Bengkulu. Mitra Raflesia (Journal of Health Science).
Kurniawan, A. (2005). Transformasi pelayanan publik. Jakarta: Ghalia Indonesia.
Langingi, A., et al. (2024).
Makmur, Thahier, & Rohana. (2015). Inovasi dan kreativitas manusia. Bandung: PT Refika Aditama.
Miles, M. B., & Huberman, M. (1992). Analisis data kualitatif: Buku sumber tentang metode-metode baru. Jakarta: UIP.
Moleong, L. J. (2012). Metodologi penelitian kualitatif. Bandung: PT Remaja Rosdakarya.
Nazir. (2014). Metode penelitian. Bogor: Ghalia Indonesia.
Noventi, I., Ainiyah, N., Hasina, S. N., & Kartini, Y. (2024).
Nugroho, R. (2012). Kebijakan publik untuk negara-negara berkembang. Jakarta: Elex Media Computindo.
Optimalisasi peran kelompok lintas generasi (KLG) dalam posyandu lansia. JAMAS: Jurnal Abdi Masyarakat, 2(2), 539–545.
Optimalisasi peran posyandu remaja dalam mewujudkan generasi sehat dan mandiri. Jurnal Lintas Pengabdian Masyarakat.
Pengembangan program kesehatan masyarakat berbasis keluarga untuk meningkatkan status gizi balita. Devote: Jurnal Pengabdian Masyarakat Global.
Penguatan program promosi kesehatan melalui deteksi dini hipertensi. Jurnal Mitra Masyarakat.
Penyuluhan kesehatan melalui integrasi layanan primer pada posyandu untuk pencegahan stunting. JGEN: Jurnal Pengabdian Kepada Masyarakat, 3(1), 206–216.
Peranan generasi muda terhadap lansia melalui kegiatan lintas generasi. Jurnal Kreativitas Pengabdian Kepada Masyarakat.
Program NGAJENI (Ngajak Intergenerasi Jadi Inspirasi) untuk posyandu lintas generasi. Jurnal Jarlit.
Purwanto, E. A., & Sulistyastuti, D. R. (2015). Implementasi kebijakan publik: Konsep dan aplikasinya di Indonesia. Yogyakarta: Gava Media.
Risnah, R., Mukhtar, M., & Irwan, M. (2021).
Rogers, E. M. (2003). Diffusion of innovations. New York: Free Press.
Rohmawati, Z., Indriani, I., Linawati, S. L., Fatmawati, V., & Kyswantoro, Y. F. (2024).
Rusli, B. (2015). Kebijakan publik: Membangun pelayanan publik yang responsif. Jawa Barat: CV Adoya Mitra Sejahtera.
Sangkala. (2014). Innovative governance: Konsep dan aplikasi. Surabaya: Capiya Publishing.
Sugiyono. (2016). Metodologi penelitian kuantitatif, kualitatif, dan R&D. Bandung: CV Alfabeta.
Suharto, E. (2015). Analisis kebijakan publik: Panduan praktis mengkaji masalah dan kebijakan sosial. Bandung: Alfabeta.
Syahruddin. (2020). Implementasi kebijakan publik: Konsep, teori dan studi kasus. Bandung: Nusa Media.
Tambajong, N. J., Ratag, G. A. E., & Posangi, J. (2023).
Thahier, R. (2014). Inovasi dan kreativitas manusia dalam manajemen. Jurnal Administrasi Negara, 20(2), 22–31.
Winarno, B. (2007). Kebijakan publik: Teori & proses. Yogyakarta: Media Pressindo
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 POLITICO
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
