Organizational Commitment, Emotional Intelligence, And Social Support On Employee Performance Through Job Satisfaction

lina kurniati; Diana; Riza Juli Arfah

doi:10.32528/jiai.v11i2.6740

Authors

lina kurniati STIE Pangeran Antasari
Diana STIE Pangeran Antasari
Riza Juli Arfah Institut Bisnis dan Komputer Indonesia

DOI:

https://doi.org/10.32528/jiai.v11i2.6740

Keywords:

Organizational Commitment, Emotional Intelligence, Social Support, Job Satisfaction, Employee Performance

Abstract

serving as a mediating variable. Employing a quantitative causal design, data were collected from a sample of 215 full-time employees in the manufacturing and service sectors in Medan City via structured questionnaires. Hypothesis testing was conducted using Partial Least Squares Structural Equation Modeling (SEM-PLS) with SmartPLS 4.0 software. Empirical findings confirm that organizational commitment, emotional intelligence, and workplace social support have a positive and significant impact on job satisfaction. Furthermore, job satisfaction was found to have a significant positive effect on performance outcomes and acts as a partial mediator linking these three antecedents to performance. Practical implications highlight the importance of strengthening employees' emotional bonds, honing emotional regulation skills, and fostering a supportive work ecosystem to boost productivity by cultivating job satisfaction.